Lung Cancer Assessment

Notice of Privacy Practices

Last Updated: 08/16/2023

Effective Date: 9/23/2013
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

We at Mount Carmel Health System ("MCHS") are required by law to maintain the privacy of individually identifiable patient health information (this information is "protected health information" and is referred to herein as "PHI"). We are also required to provide patients with notice of our legal duties and privacy practices with respect to PHI. We are required to post this Notice in a prominent place within our facilities. We will only use or disclose your PHI as permitted or required by applicable state law. This Notice applies to your PHI in our possession, including the medical records generated by us.

MCHS understands that your health information is highly personal, and we are committed to safeguarding your privacy. Please read this Notice of Privacy Practices thoroughly. It describes how MCHS will use and disclose your PHI.

This Notice applies to the delivery of health care by MCHS' controlled affiliated entities and all departments, units and practice locations of such controlled affiliated entities, including, hospital inpatient and outpatient locations, urgent care, physician offices, hospice and occupational health service providers (the "MCHS Facilities").

While you are a patient at a MCHS Facility, you may also receive health care services from other health care providers who are not employees or agents of MCHS, but who will follow the terms of this Notice with respect to the privacy of your health information. Accordingly, this Notice also applies to records of your care kept at a MCHS Facility and created by a physician or licensed professional on the medical staff at a MCHS Facility seeing and treating you while you are a patient at a MCHS Facility, even if they are not employed by MCHS. This Notice also applies to all volunteers and medical students and trainees who provide service or receive medical training at a MCHS Facility. This Notice also applies to the utilization review and quality assessment activities of Trinity Health and MCHS as a member of Trinity Health, a Catholic health care system with facilities located in multiple states throughout the United States.

PERMITTED USE OR DISCLOSURE

Treatment: MCHS will use and disclose your PHI in the provision and coordination of health care to carry out treatment functions.

• MCHS will disclose all or any portion of your patient medical record information to your attending physician, consulting physician(s), nurses, technicians, medical students, medical equipment suppliers, and other health care providers who have a legitimate need for such information in your care and continued treatment.
• MCHS is a Catholic-sponsored health care provider. Spiritual care providers are members of our care staff and will be a part of MCHS' team of care providers who use your medical information to provide health care services to you when you are in MCHS' Facilities.
  Different departments will share medical information about you in order to coordinate specific services, such as lab work, x-rays and prescriptions.
• MCHS will also disclose your medical information to people or entities outside MCHS who will be involved in your medical care after you leave a MCHS Facility.
• MCHS will share certain information such as your name, address, employment, insurance carrier, emergency contact information and appointment sduling information with health care providers in an effort to coordinate your medical care.
• MCHS will use and disclose your PHI to inform you of or recommend possible treatment options or alternatives or other health-related benefits or services that might be of interest to you.
• MCHS may use and disclose PHI to contact you as a reminder that you have an appointment for treatment or medical care at a MCHS Facility.
• If you are an inmate of a correctional institution or under the custody of a law enforcement officer, MCHS will disclose your PHI to the correctional institution or law enforcement official.

Payment: MCHS will disclose PHI about you for the purposes of determining coverage, eligibility, funding, billing, claims management, medical data processing, stop loss / reinsurance and reimbursement.

• The medical information will be disclosed to an insurance company, third party payer, third party administrator, health plan or other health care provider (or their duly authorized representatives) involved in the payment of your medical bill and will include copies or excerpts of your medical records which are necessary for payment of your account. It will also include sharing the necessary information to obtain pre-approval for payment for treatment from your health plan.
• MCHS will disclose PHI to collection agencies and other subcontractors engaged in obtaining payment for care.

Health Care Operations: MCHS will use and disclose your PHI during routine health care operations including quality assurance, utilization review, medical review, internal auditing, accreditation, certification, licensing or credentialing activities of MCHS, and for educational purposes.

• For instance, MCHS will need to share your demographic information, diagnosis, treatment plan and health status for population-based activities relating to improving health or reducing health care costs, protocol development, case management and care coordination. MCHS may also share your medical information with medical or nursing students for review and learning purposes. MCHS may also need to disclose your PHI to consultants, accountants, auditors, attorneys, transcription companies, information technology providers, etc. in order for such individuals and companies to provide legal and business support services to MCHS.

Other Uses and Disclosures:

• Fundraising Activities: MCHS may contact you to raise funds for a MCHS affiliated entity and you have a right to opt out of receiving each such communication. MCHS will use and may also disclose some of your PHI to a business associate that is contracted to conduct fundraising or to a related foundation so that the business associate or the foundation can contact you to raise funds for a MCHS entity, such as a hospital. For example, MCHS will use your demographic information (e.g., name, address and other contact information, age, gender, and insurance status) and the dates MCHS provided service to you. Any communication sent to you will let you know how you may opt out of receiving similar communications in the future. (If you wish to opt-out, you may do so by contacting the Executive Director of Mount Carmel Foundation at 3100 Easton Square Place, Columbus, Ohio 43219.)
• Medical Research: Under certain circumstances, MCHS may use and disclose your PHI for research purposes. Research projects are subject to a special approval process. This process evaluates a proposed research project and its use of medical information, trying to balance the research needs with patients’ need for privacy of their medical information. Researrs are required to safeguard all PHI they receive. MCHS may disclose your PHI without your authorization to medical researrs who request it for approved medical research projects; however, with very limited exceptions such disclosures must first be cleared through this special approval process. MCHS may also use or disclose your PHI as part of research that includes treatment. Often your written authorization will be required before MCHS will allow the researrs to have access to your PHI for this type of treatment involved research.
• Information and Health Promotion Activities: MCHS will use and disclose some of your PHI for certain health promotion activities. For example, your name and address will be used to send you newsletters or general communications. MCHS will also send you information based on your own health concerns. MCHS may send you this information if it has determined that a product or service may help you. These communications will explain how the products or services relate to your well being and can improve your health.

Health Information Exchange (HIE): If a statewide or regional health information exchange operates in this state MCHS may participate and share your health records electronically with the exchange for the purposes of improving the overall quality of health care services provided to you (e.g., avoids unnecessary duplicate testing). The HIE would have a duty to implement administrative, physical and technical safeguards that reasonably and appropriately protect the confidentiality and integrity of your medical information. State law may provide you rights to restrict, authorize, opt-in or opt-out of the exchange. For more information please contact the Privacy Officer.

More Stringent State and Federal Laws: The State law of Ohio is more stringent than HIPAA in several areas. Certain federal laws also are more stringent than HIPAA. MCHS will continue to abide by these more stringent state and federal laws.

• More Stringent Federal Laws: The federal laws include applicable internet privacy laws, such as the Children’s Online Privacy Protection Act and the federal laws and regulations governing the confidentiality of health information regarding substance abuse treatment.
• More Stringent Federal Laws: The federal laws include applicable internet privacy laws, such as the Children’s Online Privacy Protection Act and the federal laws and regulations governing the confidentiality of health information regarding substance abuse treatment.

PERMITTED USE OR DISCLOSURE WITH AN OPPORTUNITY FOR YOU TO AGREE OR OBJECT

Family/Friends: MCHS will disclose PHI about you to a friend or family member who is involved in your medical care. MCHS will also give information to someone who helps you pay for your care. In addition, MCHS will disclose PHI about you to an agency assisting in a disaster relief effort so that your family can be notified about your condition, status and location. You have a right to request that your PHI not be shared with some or all of your family or friends.

MCHS Directory: MCHS will include certain limited information about you in the MCHS Directory while you are a hospital patient at a MCHS Facility. This information will include your name, location in MCHS, your general condition (e.g., fair, stable, critical, etc.) and your religious affiliation. This is so your family and friends can visit you in MCHS and know how you are doing. The directory information, except for your religious affiliation, will also be disclosed to people who ask for you by name. You have the right to request that your name not be included in a MCHS Facility Directory. If you request to opt out of the Facility Directory, we cannot inform visitors of your presence, location, or general condition. MCHS generally discloses the patient's death in response to a directory inquiry after the patient's next of kin have been notified.

Spiritual Care: Directory information including your religious affiliation may be given to a member of the clergy, such as a priest or rabbi, even if they don't ask for you by name. Your name, location and general condition may be disclosed to members of the religious community. MCHS may notify your local religious organization, by disclosing your name that you are in a MCHS facility and your condition. A spiritual care provider may be called in to consult regarding your care. Spiritual care providers are members of the health care team at MCHS. You have a right to request that your name not be given to any member of the clergy.

Immunizations: MCHS will disclose proof of immunization to a school where the state or other similar law requires it prior to admitting a student, if we obtain agreement (which can be oral) from the student (if an adult or emancipated minor), parent, guardian or other person acting for the student under applicable law.

Media Conditions Reports: MCHS may release information for an update to the media if the media requests information about you using your full name and after we have given you an opportunity to agree or object. The following information may then be disclosed: your condition described in general terms that do not communicate specific medical information, such as "good", "fair", "serious", or "critical".

USE OR DISCLOSURE REQUIRING YOUR AUTHORIZATION

Marketing: MCHS is not permitted to provide your PHI to any other person or company for marketing to you of any products or services other than certain MCHS' products or services unless you have signed an authorization. If MCHS receives direct or indirect payment from or on behalf of a third party to make a communication that encourages you to purchase or use that third party’s product or service we will obtain your authorization.

Psychotherapy Notes, Sale of PHI, and Other Uses: In addition to marketing, the following uses and disclosures will be made only with your authorization: (i) most uses and disclosures of psychotherapy notes (if recorded by a MCHS mental health professional); and (ii) disclosures that constitute a sale of PHI. MCHS does not share or sell your PHI to companies that market health care products or services directly to consumers for use by those companies to contact you, such as drug companies, unless you have signed an authorization.

Other uses and disclosures of your medical information not described in this Notice will be made only with your written authorization. Written authorizations will let you know why we are using your PHI. You have the right to revoke an authorization at any time.

USE OR DISCLOSURE PERMITTED BY PUBLIC POLICY OR LAW WITHOUT YOUR AUTHORIZATION

Law Enforcement Purposes: MCHS will disclose your PHI for law enforcement purposes as required by law, such as responding to a court order or subpoena, identifying a criminal suspect or a missing person, or providing information about a crime victim or criminal conduct.

Required by Law: MCHS will disclose PHI about you when required by federal, state or local law to make reports or other disclosures. MCHS also will make disclosures for judicial and administrative proceedings such as lawsuits or other disputes in response to a court order or subpoena. MCHS will disclose your medical information to government agencies concerning victims of abuse, neglect or domestic violence. MCHS will report drug diversion and information related to fraudulent prescription activity to law enforcement and regulatory agencies. Specialized government functions will warrant the use and disclosure of PHI. These government functions will include military and veteran's activities, national security and intelligence activities, and protective services for the President and others. MCHS will make certain disclosures that are required in order to comply with workers' compensation or similar programs.

Coroners, Medical Examiners, Funeral Directors: MCHS will disclose your PHI to a coroner or medical examiner. For example, this will be necessary to identify a deceased person or to determine a cause of death. MCHS will also disclose your medical information to funeral directors as necessary to carry out their duties.

Organ Procurement: MCHS will disclose PHI to an organ procurement organization or entity for organ, eye or tissue donation purposes.

Health or Safety: MCHS will use and disclose PHI to avert a serious threat to health and safety of a person or the public. MCHS will use and disclose PHI to Public Health Agencies for immunizations, communicable diseases, etc. MCHS will use and disclose PHI for activities related to the quality, safety or effectiveness of FDA-regulated products or activities, including collecting and reporting adverse events, tracking and facilitating product recalls, etc. and post-marketing surveillance.

YOUR HEALTH INFORMATION RIGHTS

Although we at MCHS must maintain all records concerning your hospitalization and/or treatment by MCHS, you have the following rights concerning your PHI:

Right to Inspect and Copy: You have the right to access your PHI and to inspect and copy your PHI as long as we maintain it except for: psychotherapy notes, information that will be used in a civil, criminal or administrative action or proceeding, and where prohibited or protected by law. MCHS will deny your request for access to your PHI without giving you an opportunity to review that decision if:

• You are an inmate at a correctional institution and obtaining a copy of the information would risk the health, safety, security, custody or rehabilitation of you or other inmates;
• The disclosure of the information would threaten the safety of any officer, employee or other person at the correctional institution or who is responsible for transporting you;
• You are involved in a clinical research project and MCHS created or obtained the PHI during that research. Your access to the information will be temporarily suspended for as long as the research is in progress;
• MCHS obtained the information that you seek access to from someone other than the health care provider under a promise of confidentiality and your access request is likely to reveal the source of the information; or
• Under other limited circumstances specified by the federal privacy law. In these instances, however, MCHS will allow the review of its decision by a health care professional that MCHS has chosen. This person will not have been involved in the original decision to deny your request.

You also have the right to request your PHI in electronic format in cases where MCHS utilizes electronic health records. You may also access information via patient portal if made available by MCHS. You agree to pay a reasonable copying charge, subject to applicable limitations on the amounts that can be charged for copying medical records under Ohio law.

The address information for submitting a request to inspect or copy your PHI is found under the "CONTACT INFORMATION FOR EXERCISING YOUR RIGHT TO INSPECT/COPY, REQUEST AN AMENDMENT AND REQUEST AN ACCOUNTING" section below in this Notice.

MCHS will respond to your request within 30 days of its receipt. If MCHS cannot, MCHS will notify you in writing to explain the delay and the date by which we will act on your request. In any event, MCHS will act on your request within 60 days of its receipt.

Right to Amend: You have the right to amend your PHI for as long as MCHS maintains it. However, MCHS will deny your request for amendment if:

• MCHS did not create the information;
• The information is not part of the designated record set;
• The information would not be available for you to inspect and copy; or
• The information is accurate and complete.

If MCHS denies your request for changes in your PHI, MCHS will notify you in writing with the reason for the denial. MCHS will also inform you of your right to submit a written statement disagreeing with the denial. You may ask that MCHS include your request for amendment and the denial any time that MCHS discloses the information that you wanted changed. MCHS may prepare a rebuttal to your statement of disagreement and will provide you with a copy of that rebuttal. You must make your request for amendment of your PHI in writing including your reason to support the requested amendment.

The address information for submitting a request for amendment is found under the "CONTACT INFORMATION FOR EXERCISING YOUR RIGHT TO INSPECT/COPY, REQUEST AN AMENDMENT AND REQUEST AN ACCOUNTING" section of this Notice.

MCHS will respond to your request within 60 days of its receipt. If MCHS cannot, MCHS will notify you in writing to explain the delay and the date by which MCHS will act on your request. In any event, MCHS will act on your request within 90 days of its receipt.

Right to an Accounting: You have a right to receive an accounting of the disclosures of your PHI that MCHS made, except for the following disclosures:

• To carry out treatment, payment or health care operations;
• To you;
• For facility directories;
• For disclosures you have authorized in writing;
• National security purposes;
• For corrections or law enforcement staff;
• Certain other disclosures exempted by federal privacy law; or
• That occurred prior to April 14, 2003.

For each disclosure, you will receive: the date of the disclosure, the name of the receiving organization and address if known, a brief description of the PHI disclosed and a brief statement of the purpose of the disclosure or a copy of the written request for the information, if there was one.

You must make your request for an accounting of disclosures of your PHI in writing.

You must include the time period of the accounting, which may not be longer than 6 years. MCHS will respond to your request within 60 days from its receipt. If MCHS cannot, MCHS will notify you in writing to explain the delay and the date by which MCHS will act on your request. In any event, MCHS will act on your request within 90 days of its receipt.

In any given 12-month period, MCHS will provide you with an accounting of the disclosures of your PHI at no charge. We may charge for the costs of providing any additional requests for an accounting within the same 12-month period. MCHS will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.

The address information for submitting a request for an accounting of disclosures on your health information rights is found below in the "Contact Information" section below.

CONTACT INFORMATION FOR EXERCISING YOUR RIGHT TO INSPECT/COPY, REQUEST AN AMENDMENT AND REQUEST AN ACCOUNTING.

Requests to inspect or copy your health record, requests for an amendment to your health records, and requests for an accounting of disclosure of your PHI should be directed in writing to the health information management/medical records department of the MCHS physician office or health care facility/hospital location that you visited.

Right to Request Restrictions: You have the right to request restrictions on certain uses and disclosures of your PHI to carry out treatment, payment or health care operations functions or to prohibit such disclosure. However, MCHS will consider your request but is not required to agree to the requested restrictions except as set forth below.

You also have an additional right to limit the release of PHI to family, friends, or in the facility directory. For example, you may ask that your name not be used in the waiting room or that information about your expected discharge date not be shared with your family.

Right to Request Restrictions to a Health Plan: You have the right to request a restriction on disclosure of your PHI to a health plan (for purposes of payment and health care operations) if you paid out of pocket, in full and you request that the information related to that specific date of service not be shared with your health plan. In these instances, we will honor your request.

Right to Confidential Communications: You have the right to receive confidential communications of your PHI by alternative means or at alternative locations. For example, you may request that MCHS only contact you at work or by mail.

Right to Receive a Copy of this Notice: You have the right to receive a paper copy of this Notice of Privacy Practices, upon request.

BREACH OF UNSECURED PHI.

If a breach of unsecured PHI affecting you occurs, MCHS is required to notify you of the breach.

COMPLAINTS

If you believe your privacy rights have been violated, you may file a complaint with MCHS or with the Secretary of the Department of Health and Human Services. To file a complaint with MCHS, please contact MCHS' Privacy Official in writing at 3100 Easton Square Place, Columbus, Ohio 43219. All complaints must be submitted in writing directly to MCHS' Privacy Official. You will not be retaliated against for filing a complaint.

SHARING AND JOINT USE OF YOUR HEALTH INFORMATION

In the course of providing care to you and in furtherance of MCHS' mission to improve the health of the community, MCHS will share your PHI with other organizations as described below who have agreed to abide by the terms described below:

Medical Staff: The medical staff of MCHS' Facilities as well as certain contracted hospital-based physician groups providing services at the MCHS' Facilities participate together in an organized health care arrangement to deliver health care to you at MCHS. Such hospital-based physician groups provide the following services at MCHS' Facilities: emergency medicine, pathology, radiology, anesthesia and hospitalist service. MCHS, the medical staff of MCHS Facilities' and the physician groups listed in the prior sentence have all agreed to abide by the terms of this Notice with respect to PHI created or received as part of delivery of health care services to you in MCHS. Physicians and allied health care providers are members of MCHS' medical staff and will have access to and use your PHI for treatment, payment and health care operations purposes related to your care within MCHS. MCHS will disclose your PHI to the medical staff for payment, treatment and health care operations.

Business Associates: MCHS will use and disclose your PHI to business associates contracted to perform business functions on its behalf including Trinity Health, its parent, who performs certain business functions for MCHS. Whenever an arrangement between MCHS and another company involves the use or disclosure of your PHI, that business associate will be required to keep your information confidential.

Membership in Trinity Health: Members of Trinity Health (including MCHS) participate together in an organized health care arrangement for utilization review and quality assessment activities. We have agreed to abide by the terms of this Notice with respect to PHI created or received as part of utilization review and quality assessment activities of Trinity Health and its members. As a part of Trinity Health, a national, Catholic health care system, MCHS and other hospitals, nursing homes, and health care providers in Trinity Health share your PHI for utilization review and quality assessment activities of Trinity Health, the parent company, and its members. Members of Trinity Health also use your PHI for your treatment, payment to MCHS and/or for the health care operations permitted by HIPAA with respect to operations of the organized health care arrangement.

Please go to Trinity Health’s websites for a listing of member organizations at http://www.trinity-health.org/ Or, alternatively, you can call MCHS' Privacy Official to request the same.

ADDITIONAL INFORMATION/QUESTIONS/CONCERNS.

For further information regarding the issues covered by this Notice of Privacy Practice, please contact MCHS' Privacy Official by phone at (614) 546-4361, by email at privacyofficer@mchs.com or in writing to: 3100 Easton Square Place, Columbus, Ohio 43219.

CHANGES TO THIS NOTICE

MCHS is required to abide by the terms of the Notice currently in effect. MCHS reserves the right to change the terms of its Notice and to make the new Notice provisions effective for all PHI that it maintains. MCHS will distribute/provide you with the revised Notice at your first visit following the revision of the Notice in cases where it makes a material change in the Notice. You can also ask MCHS for a current copy of its Notice at anytime.

Terms of Use / Online Privacy

Last revised March 6, 2024

Welcome to the website of www.mountcarmelhealth.com. This Site is owned by Mount Carmel Health System, Columbus, OH. Your compliance with these Terms of Use / Online Privacy (“Terms of Use”) is a condition to your use of the Site. If you do not agree to be bound by the Terms of Use, promptly exit this Site.

Please consult the Online Privacy portion of these Terms of Use for information regarding our practices with respect to collection, use and sharing of personal information through this Site. Please consult our Notice of Privacy Practices for information on how we use patient information and your rights regarding your patient information.

Ownership Of The Site

All pages within this Site and any material made available for download are owned or licensed by the Company. The Site is protected by United States and international copyright and trademark laws. The Contents of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site (“Content”) may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved by Company, including the provision of services or products to Company, or in connection with a business relationship with Company. You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, Content or other proprietary information (including; images, text, page layout, or form) of Company without our express written consent. If you have questions about the Site or any materials or would like more information or to request written consent please Contact Us.

Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law. Violations of system or network security may result in civil or criminal liability. Company will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.

Access to Site; Indemnification

In the event access to the Site or a portion thereof is limited requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password as provided to you by Company. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Site may be revoked by Company at any time with or without cause. You agree to defend, indemnify and hold Company harmless from and against all third party claims, damages and expenses (including reasonable attorneys fees) against or incurred by Company arising out of your use or access of the Site, or access by anyone accessing the Site using your user ID and password.

Accuracy and Integrity of Information

Although Company attempts to ensure the integrity and accurateness of the Site, it makes no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Site and Content thereon. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Company so that it can be corrected. Information contained on the Site may be changed or updated without notice. Additionally, Company shall have no responsibility or liability for information or Content posted to the Site from any non-Company affiliated third party.

Online Transactions – Payment of Bills

Patients are able to pay their hospital bills and charges online. Our financial services provider manages and operates the online bill payment feature, including the processing of credit card, debit card and e-check bank accounting withdrawals. Please consult the website of our service providers for their terms of use and privacy practices. There is a link on our Site to the website of the service provider.

Visitors to our Site may be able to register or purchase products online; for example visitors may be able to purchase from the Gift Shop or register for classes. We reserve the right to refuse or cancel any order. Some situations that may result in your order being refused or canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.

If a credit card account is being used for a transaction, Company may obtain preapproval for an amount up to the amount of the payment. You represent and warrant that if you are making online payments that (i) any credit card, debit card and bank account information you supply is true, correct and complete, (ii) charges incurred by you will be honored by your credit/debit card company or bank, (iii) you will pay the charges incurred by you in the amounts posted, including any applicable taxes, and (iv) you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant card and card information.

Typographical Errors and Incorrect Pricing

In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product / service listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit or debit card account in the amount of the incorrect price.

MEDICAL ADVICE DISCLAIMER

THE CONTENT OF THE SITE, INCLUDING WITHOUT LIMITATION, TEXT, COPY, AUDIO, VIDEO, PHOTOGRAPHS, ILLUSTRATIONS, GRAPHICS AND OTHER VISUALS, IS FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT OR RECOMMENDATIONS OF ANY KIND. YOU SHOULD ALWAYS SEEK THE ADVICE OF YOUR QUALIFIED HEATH CARE PROFESSIONALS WITH ANY QUESTIONS OR CONCERNS YOU MAY HAVE REGARDING YOUR INDIVIDUAL NEEDS AND ANY MEDICAL CONDITIONS. RELIANCE ON ANY INFORMATION APPEARING ON THE SITE, WHETHER PROVIDED BY COMPANY, ITS CONTENT PROVIDERS, ITS CLIENTS, VISITORS TO THE SITE OR OTHERS, IS SOLELY AT YOUR OWN RISK.

GENERAL WARRANTY DISCLAIMER

COMPANY DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. COMPANY SPECIFICALLY DISCLAIMS ALL LIABILITY FOR ERRORS OR OMISSIONS IN, OR THE MISUSE OR MISINTERPRETATION OF, ANY INFORMATION OBTAINED THROUGH THE SITE. COMPANY DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND LINKED WEBSITES. COMPANY DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY. YOU AGREE THAT COMPANY SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING DIRECTLY OF INDIRECTLY FROM ANY SUCH CODE. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND OF THE INTERNET.

LIMITATION OF LIABILITY REGARDING USE OF SITE

COMPANY AND ANY THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.

External Sites

Company makes no representations whatsoever about any other website that you may access through this Site. When you access a non-Company site, please understand that it is independent from Company, and that Company has no control over the Content on that website. In addition, a link to a non-Company website does not mean that Company endorses or accepts any responsibility for the Content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.

ONLINE PRIVACY

Scope

This section describes how we use and share personal information collected through this Site. Our Site also contains links to third party sites that are not owned or controlled by Company. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information. For information about how we collect, use and share your health and medical information, please refer to our Notice of Privacy Practices.

Information You Provide To Us

You can provide information to us on our Site through various means, such as contacting us through our Site, filling out feedback forms, paying your hospital bills online or purchasing products online from our gift store. Depending on which feature you are using, you may be asked provide personal information such as, name, address, telephone number, email address, credit or debit card information, bank account information, etc.

No Information From Children Under Age 13

If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us via this Site.

If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we might have any information from a child under the age of 13 collected via this Site, please Contact Us.

Information We Collect Automatically

We collect certain information automatically as you use our Site, such as IP address, browser type, computer or device type, the website from where you navigated to our Site, and the pages on our Site that you view.

Cookies

We use common Internet technologies, such as cookies and other tracking technology, to optimize the performance of our website and other digital properties such as social media sites, email campaigns, and online advertising.

Cookies, beacons, tags, log files and other technologies may be used to collect information about visitors to our website, use of our online services, and interactions with our email campaigns, advertisements and other marketing content. Collected information may include, but not be limited to, computer / mobile browser type, computer / mobile operating system and IP address. This data may be merged with your online interactions – pages viewed, links clicked, or content viewed. This information, and the analyses performed after collection, helps us to provide for a more customized and personalized experience for you and future visitors.

We may collaborate with advertisers and marketing research firms as part of our marketing activities. These advertisers and research firms also may use cookies and tags to track the effectiveness of marketing campaigns on our behalf. The information they collect does not contain personally identifiable information.

You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

How We Use And Share Your Information.

• To Provide Products, Services, and Information. We collect personal information from you so that we can provide products and services that you purchase using the Site, and information that you request from us. We use your personal information to contact you about your orders, process credit card / debit card transactions, and ship products to you. We may provide information to third party service providers that help us bring you the services we offer. For example, we use third parties to help host and maintain our Site, and to process payments.
• Communications from Us. We respect and are committed to protecting your privacy. We may collect personally identifiable information, including your email address, when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will use the information to contact you about products, services and information and to provide relevant advertising to you. We will not sell your personally identifiable information, but we may provide your email address to third parties who will contact you about our products and services or whose products or services would be of interest to you.
• Legal Requests or Requirements and to Prevent Harm. We will share personal information with third party companies, organizations or individuals outside of Company if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
  • Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
  • Enforce applicable Terms of Use, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of Company, our users, customers or the public as required or permitted by law.
• Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy statement unless you agree differently.

Access To Your Information And Choices

You can access and update certain information we have relating to your online account by visiting myHealth. If you have questions about personal information we have about you or need to update your information, you can Contact Us.

Security Of Your Information

In order to help secure your personal information, access to your data on our Site is password-protected, and sensitive data (such as a credit card number) is protected by encryption when it is exchanged between your web browser and our Site. To protect any data you store on our servers, we also regularly audit our system for possible vulnerabilities and attacks, and we use a tier-one secured-access data center. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Revisions To Terms Of Use / Privacy; General Terms

Company reserves the right, in its sole discretion, to terminate your access to all or part of this Site, with or without cause, and with or without notice. In the event that any of the Terms of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect. These Terms of Use constitute the entire agreement between Company and you pertaining to the subject matter hereof. In its sole discretion, Company may from time-to-time revise these Terms of Use by updating this posting. You should, therefore, periodically visit this page to review the current Terms of Use, so you are aware of any such revisions to which you are bound. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages within this Site. In the event of any dispute or claim relating to the Site or these Terms of Use, you agree to resolution of such dispute in the state or federal courts located in Ohio, in accordance with Ohio law.

Terms and Conditions for SMS Text Message Notifications

• These terms and conditions apply to SMS text messages sent by Mount Carmel Health System. These messages can be recurring (e.g. COVID-19 related notifications, health services and safety information etc.) or one-time (e.g. COVID-19 vaccine, visitor policy changes etc.).
• By signing up for the Mount Carmel Health System text messaging service or texting a campaign opt-in keyword to the short code 53628, and by confirming your opt-in via text message reply, you expressly consent to receiving text messages from Mount Carmel Health System at the mobile number you provide. Text messages can only be sent to mobile phones. You may opt-out of these communications at any time. To receive Mount Carmel Health System text messages, you must be a resident of the United States and at least 18 years of age. By opting into Mount Carmel Health System text messaging services, you agree only to send keyword responses, as prompted by Mount Carmel Health System, to the indicated short code. You acknowledge that non-keyword responses will not be monitored.
• You consent to receive text messages to the mobile phone number you provided to Mount Carmel Health System.
  • If you have any questions or need help, text HELP to 53628, email webmaster1@mchs.com or call 855-435-0024. To discontinue receiving text messages from Mount Carmel Health System, text STOP to 53628. Msg&Data Rates May Apply.
  • For COVID-19: Text COVID to 53628 to receive COVID-19 related updates & notifications including vaccine related information. Msg&Data Rates May Apply.
• Mount Carmel Health System does not have a separate charge for this service; however, message and data rates may apply from your mobile carrier. Subject to the terms and conditions of your mobile carrier, you may receive text messages sent to your mobile phone. Mount Carmel Health System does not warrant that your mobile carrier will enable your participation in this service.
• By providing your consent to participate in this program, you approve any charges from your mobile carrier relating to text messages to or from Mount Carmel Health System. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance.
• If at any time you forget what keywords are supported, just text “HELP” to the text message you received. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
• Mount Carmel Health System reserves the right to terminate this text service, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays. You are responsible for managing the types of texts you receive.
• By enrolling in this subscription program, you consent that following such a request to unsubscribe, you will receive one (1) final message from Mount Carmel Health System confirming that you have been inactivated in our system. Following such confirmation message, no additional text messages will be sent unless you re-activate your subscription.
• You must be 18 years old to be eligible to use the service. By opting-in to receive SMS from Mount Carmel Health System by text you are representing that you are at least 18 years of age.
• Mount Carmel Health System will not be liable for any delays in the receipt of any text messages. Delivery is subject to effective transmission from your network operator.
• Following United States Carriers that offer a messaging capability will deliver the messages - AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Alltel, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile. * Carrier is not liable for delayed or undelivered messages.

SMS Communications

Health-care related service updates will come through SMS from Trinity Health. By consenting to receive communications from Trinity Health you are agreeing to receive text messages regarding health care-related services from us. You can cancel the text messaging service at any time. Just text "STOP" to the text message. After you send the text message "STOP" to us, we will send you a text message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from us. If you are experiencing issues with the text messaging service, you can reply with the keyword HELP for more assistance. Read More.

89464 - Text messages can include:

• Updates related to your visits
• MyChart account updates
• One-time passcode
• Billing notifications
• Prescription reminders
• Care management

35936 - Text messages can include:

• Care management and service line informational messages

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Message frequency may vary.

Privacy notice

You can review the Mount Carmel Health System privacy notice here.